PRIVACY POLICY

Tereza Green Landscape Design and Construction is committed to providing high-quality services to our clients. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is any information that identifies an individual. Examples we may collect include:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

This information is collected through a variety of methods including:

  • Face-to-face meetings or interviews

  • Phone calls and emails

  • Our website: https://terezagreen.com.au

  • Online forms and enquiries

  • Social media interactions

  • Cookies and third-party analytics tools (e.g., Google Analytics)

We collect your Personal Information to deliver our services, communicate with you, and for marketing purposes. We may also use your information for purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.

You can unsubscribe from our communications anytime by contacting us in writing.

Sensitive Information

Sensitive information includes details such as your:

  • Racial or ethnic origin

  • Political opinions or affiliations

  • Religious or philosophical beliefs

  • Union or professional membership

  • Health or criminal records

We only collect and use sensitive information:

  • For the primary purpose, it was provided

  • For a related secondary purpose

  • With your consent, or

  • Where required or permitted by law

Third Parties

Where practical, we collect Personal Information directly from you. However, in some cases, we may receive information from third parties. In such instances, we take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed:

  • To third parties to whom you have consented

  • Where required or authorised by law

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorised access, modification, or disclosure.

When your information is no longer needed, we will take appropriate steps to destroy or de-identify it. However, most Personal Information is retained in client files and may be held for a minimum of seven (7) years.

Access to Your Personal Information

You may access and update the Personal Information we hold about you, subject to certain exceptions. To do so, please contact us in writing.

We do not charge a fee for access requests, but we may charge a reasonable administrative fee for providing copies of your Personal Information. To protect your information, we may request identification before releasing data.

Maintaining Accurate Information

Your Personal Information must be accurate and up to date. If you find that any information we hold is incorrect, please let us know as soon as possible so we can amend our records and continue to provide high-quality service.

Policy Updates

Tereza Green Landscape Design and Construction may update this Privacy Policy from time to time. Any changes will be published on our website.

Privacy Complaints and Enquiries

If you have any questions or complaints about this policy, please contact us:

Email: me@terezagreen.com.au
Phone: 0421547328
Website: https://terezagreen.com.au